Join our fast-moving, thoughtful, and customer-obsessed team
InstantDocs is helping all companies create a better software buying experience by providing frictionless access to their product.
Vendors ship an AI support agent and move on. Your team owns the outcome.
No real actions across your systems, so tickets still hit your team.
Hallucinations slip through and trust drops fast.
No system for finding gaps from real tickets, and no reliable sync to your latest help desk content.
Uses your articles, macros, and saved replies as the source of truth from day one.
Missing questions are identified from real tickets and drafted automatically so resolution rate increases over time.
When unsure, Helply escalates with full context and source citations. No guessing.
A dedicated AI support engineer works with you weekly until the 65% resolution threshold is met.
We know the pitch.
You want an AI agent that can handle customer support 24/7 and do a whole lot more than answer questions. You need it to solve real problems in real time. Upgrade accounts.
Send invoices. Process refunds. Check order status and tracking details. Hand off conversations to a human with full context. And do it all in your brand voice, with guardrails, transparency, and analytics you can trust.
And yes, Helply can do all of that.
But today, features like these are table stakes. Everyone promises the same capabilities.
What actually matters now is how your AI is built, deployed, trained, and supported.
That’s why we created the VIP White Glove Concierge program. With Helply, you don’t just get an AI agent. You get a team.
You get direct access to AI specialists who fine-tune everything with you. A private Slack channel for one-on-one support. Weekly optimization reviews. Real humans who stay involved long after setup.
This isn’t an enterprise-only perk.
It’s free for every Helply customer.
We configure your agent, train it on your help desk, optimize the knowledge base, and guide you every step of the way.
Our goal is simple: guarantee measurable results.
65% AI resolution accuracy in your first 90 days or you don’t pay.
We don’t just launch your AI.
We stay until it performs.
And let’s build support that actually works.
Why join the team?
You'll have real autonomy and responsibility from day one. We trust you to lead, make decisions, and own outcomes.
Every teammate has direct influence on the product, strategy, and growth. No layers. No silos. Just real results.
We offer market-competitive salaries and strong growth opportunities. If you help build it, you help shape where it goes.
What the Helply team has to say
At Helply, everything starts with real support problems. If it doesn’t help teams resolve more conversations with AI, we don’t ship it.
We build for production, not demos. The goal is simple: measurable AI resolution, safe escalation, and zero guessing.
Traits we
look
for
Everything we do starts and ends with our customers. If it doesn't make their lives easier, we don't do it.
We collaborate with honesty and humility. We give credit, take responsibility, and support each other fully.
We don't wait for permission. We take initiative, own outcomes, and move the work forward.
Speed matters. We prioritize action over perfection and adapt as we go.
We break down problems simply, stay calm under pressure, and focus on what really matters.
We're open about what's working, what's not, and what we're learning—no matter how risky it feels.
Want to Work With Us?
We’re always looking for great people who care about building fast, focused tools. If that’s you, let us know.