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Knowledge Base

Knowledge Management Best Practices Every CX Leader Should Know

Tired of repeat tickets and outdated docs? This guide covers the knowledge management best practices every CX lead needs to know to fix your knowledge flow.

BO
Bildad Oyugi
Content Strategist, OptimizeCX
15 min read |
Knowledge Management Best Practices Every CX Leader Should Know
Knowledge Base

Why Your Knowledge Base Isn’t Working (and How to Fix It)

Most knowledge bases are broken. They’re outdated, hard to maintain, and rarely used by customers or support teams. This post breaks down why traditional tools fall short—and how InstantDocs helps you fix your KB fast with AI-powered, branded, self-service content that actually gets used.

3 min read

Instantly build support docs that delight.

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